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first_imgMaking a customer service call to resolve an issue can be a real drag. You know the drill: you wait for umpteen minutes for the next available representative as precious moments of your life tick away. When someone finally gets on the line, you may get the run-around, a rep with an attitude, or a transfer to customer oblivion. Who has time for that? Maybe that’s why artificial intelligence, also referred to as AI, has worked so well for situations like this.Artificial intelligence (AI) is the term that refers to machines that replicate human functions like learning and problem solving. Don’t worry; we’re not in a Will Smith “iRobot” circumstance, where the machines get so intelligent that they outsmart humans and turn on them. Well, not yet anyway. But you may find yourself speaking to a machine the next time you call for a customer service agent. It understands human speech, so an automated voice will ask you a question, and based on your response, it figures out how to best serve your needs.At SWBC, we see how AI technology is revolutionizing the customer service industry, making communication easier and speedier for customers and businesses. There aren’t enough humans to field the hundreds of calls that some companies receive in a day, so artificial intelligence is an ideal way to accommodate inquiries, questions, and concerns. Right now, businesses are using AI in two ways: as a conversational computer program that interacts directly with a customer without human intervention and as technology to support a human customer service representative. continue reading » 42SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more

first_imgPRESIDENT of the Guyana Cricket Board (GCB) Drubahdur, has urged the players representing Guyana in the 2017 NAGICO Regional Super 50 tournament, to play to their full potential. Drubahdur is of the opinion that once that is achieved, Guyana can easily win their tenth coveted title at this level.“My message to them is to just go out there and play to their full potential. The last two years we went to a point and it seems that we are just unable to get over, so they need to put that behind them and just cross the hurdle,” the GCB President revealed.The Guyana Jaguars 14-man squad includes seven players who have represented the regional side in Tests, One Day Internationals (ODIs) and Twenty20s, and according to the GCB President, the squad is a balanced unit, especially with the inclusion of veteran batsman Shivnarine Chanderpaul.“If you look at the squad, its very balanced – batting and bowling–and with Shiv (Chanderpaul) being there, and with the experience, I think we should bring the title home,” Drubahdur concluded.Guyana last won a Regional 50-over title under the captaincy of Shivnarine Chanderpaul almost 12 years ago when the South Americans defeated Barbados in rapidly fading lights in the KFC Cup final at the GCC ground, Bourda.Prior to that, Guyana reigned supreme in 1980, 1983, 1985, 1993, 1995, 1998, 2001 and 2003.Guyana Jaguars have been drawn in Group B, which will be played in Barbados, alongside Jamaica Scorpions, Barbados Pride, Combined Campuses and Colleges Marooners and ICC Americas.Group A, to be played in Antigua, comprises defending champions Trinidad and Tobago Red Force, host Leeward Islands Hurricanes, West Indies Under-19s, Windward Islands Volcanoes and English county side Kent.The squad reads: Leon Johnson (captain), Veerasammy Permaul (vice-captain), Anthony Bramble (wkp), Shimron Hetmyer, Shivnarine Chanderpaul, Christopher Barnwell, Raymon Reifer, Rajendra Chandrika, Steven Jacobs, Assad Fudadin, Devendra Bishoo, Ronsford Beaton, Paul Wintz and Jonathan Foo.The management staff comprises Esaun Crandon (head coach), Rayon Griffith (assistant coach) and Ernesto Gonzalez (Physiotherapist).last_img read more

first_img Tags: allan okelloJavier Martinez EspinosaKCCA FCMike MutebitopUganda Super CupViper SC Allan Okello (left) and Vipers’ Tadeo Lwanga fight for the ball in the league last season (Photo by John Batanudde)FUFA Super Cup 2018Vipers SC vs KCCA FCMutesa II War Memorial Stadium, WankulukukuSaturday, 22-09-2018WANKULUKUKU – Defending champions of the Stanbic Uganda Cup, Kampala Capital City Authority (KCCA) will face off in Saturday’s Super Cup game against Vipers Sports Club at wankulukuku stadium.KCCA FC will be hoping to retain the title they won last year when Mike Mutebi’s charges saw off Paidha Black Angels 3-0 courtesy of goals by Patrick Kaddu, Allan Okello and Tito Okello.Going into Saturday’s encounter, Mutebi said he’s side is ready to face off with Vipers because they have trained well and have had a good pre-season in which they have not lost to a top flight team.“We have prepared well and I am glad to see arguably the best teams in the country play the Super cup, said Mutebi ahead of the game.“The boys know each other very well and they are the best players in the Country right now.Allan Okello ‘the special one’ as he is addressed by his coach (Mutebi), promised to utilize chances and play good football to see that they win the trophy because they have prepared well.“The match won’t be an easy one because both teams have been preparing for this day and since the league is approaching soon, we need to show our fans and coaches that we have prepared, said Okello.“We hope that a are able to capitalise on the opportunities that come our way and on top of all, play a good game that will excite the fans.Vipers on the other hand go into the game after winning the league title last season.However, the Venoms have endured a frustrating off-season in which they have lost several key players including Captain Nicholas Wadada and first choice goalkeeper Ismail Watenga.In turn, they have brought in some exiting players including ex-UPDF FC custodian Bashir Sekagya who is expected to start in goal on Saturday.The other major new face at the reigning league champions is Mexican tactician, Javier Espinosa Martinez who replaced league winning coach-Miguel da Costa.This will be Martinez’s first competitive fixture with Vipers.Key Match Stats:This will be the first game between the two side since KCCA defeated Vipers 1-0 in Bukedi to win the Uganda Cup.There has not been a drawn in any of their last five competitive fixtures.In the period, Vipers have registered three wins and lost the other two games.There has only been one goalless draw between Vipers and KCCA since 2011. The stalemate occurred in a league game back in April 2016 at Lugogo.Comments last_img read more

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